All Aboard COTA Crimes!

A veteran commuter, including almost two decades riding the coaches and rails of New York City's Metropolitan Transit Authority, I have been amazed at the lack of accountability on the part of the Central Ohio Transit Authority, particularly when it comes to the ineptitude and inconvenience of the system, and treatment of its customers. Unlike most metropolitan newspapers, The Columbus Dispatch barely covers this beat--I guess it's readers all are safely ensconced in their earth-killing machines and don't ever have to bother with riding the bus. Even now, most people look at me strange when I explain that I'm a bus rider and don't have a car. But even more astounding to me is the riding public's apparent willingness to endure rude drivers, bad service, nonexistent transfer procedures, and fare increases, just to name a few injustices. This blog will serve to document the abuses, highlight service lapses and shortcomings, and put the word out about discourteous drivers. Kudos will be provided when earned, and readers are encouraged to contribute accounts of their own experiences. It is hoped that the effort will result in the establishment of a commuter-advocacy organization like New York's Straphanger Campaign, to put the system's wheels to the fire. WE DESERVE BETTER!!!

Thursday, May 17, 2012

Did You Know...?

...that if the bus is late because of a ramp malfunction (as happened to me on the southbound No. 2 a few weeks ago, causing me to be 45 minutes late for work), that you cannot get an official excuse from COTA because it is "ADA-related." Yes, it's true. I called and asked that they send a letter to my employer documenting exactly why I was late--and the request was refused for this very reason. The bus was late because the driver could not get the wheelchair ramp to work correctly, leaving a crippled guy without a ride, and dozens of other commuters late for work. Ain't that a hump?
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